Guarantee / Warranty
30 day 100% satisfaction guarantee on all products.
You may return your product within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Lifetime Warranty. Repair/replacement will be based on our discretion upon receiving the defective product.
We offer free shipping on all of our products.
All items are shipped USPS Priority Mail through the U.S. Postal Service.
Q. How do I get the 15% "HERO" discount provided to all US military (past and present), law enforcement officers, fire department personnel, emergency medical services personnel, and educators?
A. The HERO discount provides 15% off to all US military (past and present), law enforcement officers, fire department personnel, emergency medical services personnel, and educators; just enter the coupon code “HERO1” (all caps) at check out. We may reach out after your purchase to confirm qualification of discount, unfortunately we have had people using the code that do not in any way qualify. This will typically happen within 48 hours of your order via email.
Q. How much is shipping?
A. We ship all orders for FREE via USPS Priority Mail.
Q. How will I know when my order ships?
A. You will receive an email as soon as your order ships. All orders ship USPS Priority.
Q. What belt do you recomend?
A. For EDC we are HUGE fans of the Apogee by Boxer tactical.
Q. Will my holster work with RMR, suppressor height sights, threaded barrel?
A. Absolutely, PLEASE be sure to note any modifications you have in the special instructions.
Q. I would like the custom printed Kydex, but I don't see them in the color line up; how do I get this?
A. The custom prints are available and are considered custom work. These typically will cost between $10 and $20 to print. The process is very simple and doesn't require any more time than a typical order IF you complete the process correctly. If you take a look at our FB page you will see many examples as they have been very popular lately. If you are interested in custom printed Kydex, please order your holster as normal and select "Custom Print" in the color selection box. You can then upload your image dirently into your order; you will see a box below your color choice called "Custom Print Image". Click on the orange arrow and choose your image from your computer or mobile device, then proceed with your checkout. Please note that we CANNOT print licensed images.
Q. Should I use thread locker on my hardware?
A. ALWAYS! Once you have you hardware set where you want it we always recommend thread locker on all hardware.
Q. How long will it take to get my holster?
A. Unlike many in the industry, we only take approximately 3-6 weeks to produce your gear. We work diligently to keep our wait times as short as possible without sacrificing our high quality standards; at times it may take longer depending on demand.
Q. It's been over the “approximate wait time” where is my gear?
A. Please keep in mind that delivery times are an estimate, not a guarantee. Since the inception of Squared Away Customs, it is rare that we are late on our deliveries, but an increase in demand causing some back-up is a possibility. Please note that we have NEVER forgotten or missed an order; rest assured that your order will arrive shortly.
Q. My retention seems too tight, what can I do?
A. 95% of the time retention that may seem too tight can be resolved by wiping the inside of the holster with an oiled gun cloth. We recommend you do this every couple of weeks.
Q. Do you sell to wholesale accounts?
A. Yes! We have many wholesale accounts and are always happy to add more. You can request more information by emailing our Business Manager, Christen Lancaster at email@example.com.
Q. My gun is not in the drop down menu…can you still make me a holster?
A. We are adding molds weekly. If your gun is not listed, it may mean we have not had a chance to update the website. You can either email (firstname.lastname@example.org), or call (800.518.9591) to confirm that we can make your holster.
Q. Will my new holster wear my finish?
A. The inside of Kydex is as smooth as glass. When the firearm is inserted there is little to no movement; this drastically reduces the wear compared to leather or nylon. Please note that all holsters wear differently depending on how they are used by the customer.
Q. Do you make knife sheaths?
A. We sure do!!! We build a variety of custom gear and enjoy doing so!!! If you have an idea that you do not see on the website, simply call (800.518.9591) or email (email@example.com) to have your idea created.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
Squared Away Customs collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Squared Away Customs
P.O. Box 635 Enfield, NH 03748